SECOND HAND BOOKS | Operations Management Concepts Techniques & Applications | Cengage Learning India Pvt Ltd

PART I: Understanding Operations
1. Introduction to Operations Management
2. Value Chains in Global Operations
3. Frameworks for Operations Measurement
4. Operations Strategy and Competitive Priorities. PART II: Designing Operating Systems
5. Technology and Integrated Operating Systems
6. Designing Goods and Services
7. Designing Manufacturing and Service Processes
8. Facility Design and Layout
9. Supply Chain Design and Location
PART III: Managing Operations
10. Managing Capacity
11. Forecasting Models and Analysis
12. Inventory Models and Decisions
13. Resource Planning for Goods and Services
14. Scheduling Models and Applications
15. Statistical Process Control
16. Managing Quality and Six Sigma
17. Lean Thinking and Just-in-Time Systems
18. Managing Projects
Appendix A: Areas for the Standard Normal DistributionAppendix B: Factors for Control ChartsAppendix C: Cases