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SERVICE OPERATIONS MANAGEMENT − 1 (M.B.A. : Semester − 2)

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Authors Name	Dr. Pradip Kumar Sinha
ISBN 13	9788119115785
Publisher	Nirali Prakashan
Edition	First
Pages	216
Language	English
Publishing Year	May-23

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SKU: N4807 Categories: BBA/BBA(CA)/BBA(IB)/MBA/MCA Textbooks, MBA (NEP) Textbooks and Reference Books, Semester 2

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Description

1. Understanding Services
2. Designing the Service Enterprise
3. The Service Encounter
4. Service Facility Location
5. Service Facility and Process Flows
Appendix
Solved July 2022 Question Paper

Additional information

Weight	290 g
Dimensions	24 × 18 × 2 cm
Language	English
Publisher	Nirali Prakashan – Publication
Semester - Year	Semester 2 (First Year – FY)
University	Savitribai Phule Pune University (SPPU)

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SERVICE OPERATIONS MANAGEMENT − 1 (M.B.A. : Semester − 2)

Print version ₹260 ₹221

eBook ₹260 ₹182

Both (Print & eBook) ₹520 ₹312

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