Zoom

SERVICE OPERATIONS MANAGEMENT − 1 (M.B.A. : Semester − 2)

Quantity

Authors Name	Dr. Pradip Kumar Sinha
ISBN 13	9788119115785
Publisher	Nirali Prakashan
Edition	First
Pages	216
Language	English
Publishing Year	May-23

Email on info@pragationline.com if e-book is not found.

Within Pune (1 to 2 days),
Within Maharashtra (2 to 5 days),
Outside Maharashtra (3 to 6 days) and
J&K, Ladakh and North East (5 to 8 days).

SKU: N4807 Categories: BBA/BBA(CA)/BBA(IB)/MBA/MCA Textbooks, MBA (NEP) Textbooks and Reference Books, Semester 2

Select any one of below pricing option.

Physical Book ₹260 ₹221

15% OFF

eBook ₹260 ₹182

30% OFF

Both (Print & eBook) ₹520 ₹312

40% OFF

Add to Cart Go to Library Add to Cart Buy Now

Description

1. Understanding Services
2. Designing the Service Enterprise
3. The Service Encounter
4. Service Facility Location
5. Service Facility and Process Flows
Appendix
Solved July 2022 Question Paper

Additional information

Weight	290 g
Dimensions	24 × 18 × 2 cm
Language	English
Publisher	Nirali Prakashan – Publication
Semester - Year	Semester 2 (First Year – FY)
University	Savitribai Phule Pune University (SPPU)