Frequently Asked Questions
Website Related Questions
Pragationline.com is operated by Pragati Book Centre, a 40 year old Book Store based in Pune, Maharashtra, India.
Please email us at email@example.com if you have any queries.
Please contact our Customer Support by Call or Whatsapp on +919890997939 or email us at firstname.lastname@example.org from Monday to Saturday between 10.30 am – 07.00 pm (1030 – 1900 hours).
Please contact our Customer Support on +919890997939 or +919820093835 from Monday to Saturday between 10.30 am – 05.00 pm (1030 – 1700 hours).
Please contact us by email on email@example.com and we will get back to you soon.
Shipping Related Questions
Your Order is dispatched from our Store in Pune, Maharashtra.
All Deliveries within Pune are completed within 1 to 2 working days
All Deliveries within Maharashtra are completed within 2 to 5 working days, and
All Deliveries outside Maharashtra are completed within 3 to 7 working days.
Once your Order is assigned to a Courier, you will receive a tracking link via email which mentions the estimated delivery date and real time location of your package.
The shipping charges is charged by the courier companies to home deliver the package and the same is paid by you. Shipping Rates are calculated on the total weight of all books on the cart. We do not charge any excess shipping rate.
Dear Customer, you can track your package on the link below :
You can also check your email and SMS for the tracking ID received from Shiprocket.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you would need to place multiple orders.
Please email our Customer Support at firstname.lastname@example.org from Monday to Saturday between 10.30 am – 05.00 pm (1030 – 1500 hours) and we will guide you with the process.
Return / Cancellation / Refund Related Questions
Once you place your Order, a Whatsapp Message is sent to you to confirm or cancel your order. You can choose to cancel your order and it will be cancelled on our system. You can contact us on email@example.com if you have any queries before cancelling.
1. Damaged or Faulty Product(s)
2. Wrong Product(s) delivered which is/are not as per your order
3. Cancellation of order before dispatch
We have no returns policy at the moment. Though you would be entitled to a replacement for the following reasons :
- Damaged or Faulty Product(s)
- Wrong Product(s) delivered which is/are not as per your order
- Cancellation of order before dispatch
- Order lost in shipping.
Please reach us on our email firstname.lastname@example.org , we will check the issue with the courier and arrange to send it again on urgent basis with another courier.
The refund will be processed immediately and you will receive an email from the payment gateway regarding the refund initiation.