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SERVICE OPERATIONS MANAGEMENT − 1 (M.B.A. : Semester − 2)

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Authors Name	Dr. Pradip Kumar Sinha
ISBN 13	9788119115785
Publisher	Nirali Prakashan
Edition	First
Pages	216
Language	English
Publishing Year	May-23

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SKU: N4807 Categories: BBA/BBA(CA)/BBA(IB)/MBA/MCA, M.B.A, Semester 2

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Description

1. Understanding Services
2. Designing the Service Enterprise
3. The Service Encounter
4. Service Facility Location
5. Service Facility and Process Flows
Appendix
Solved July 2022 Question Paper

Additional information

Weight	290 g
Dimensions	24 × 18 × 2 cm
Language	English
Publisher	Nirali Prakashan – Publication
Semester - Year	Semester 2 (First Year – FY)
University	Savitribai Phule Pune University (SPPU)

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Print version

Print Version: The estimated delivery date of the print version is approximately 3 to 5 working days from the date of placing the order.
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eBook

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Both (Print & eBook) ₹75

Print Version: The estimated delivery date of the print version is approximately 3 to 5 working days from the date of placing the order
eBooks: No physical copy will be delivered. the books offered through this platform are designed to be read-only through web browser or ebook reader apps.
eBooks: This book has been already added to your account. Please check under "My eBooks". If you want to buy print book alone, choose "Print Version".
GSTwill be applicable.
eBook Validity: The eBook will be accessible only for from the date of purchase.
For any queries write to info@pragationline.com

Print Version: The estimated delivery date of the print version is approximately 3 to 5 working days from the date of placing the order
eBooks: No physical copy will be delivered. the books offered through this platform are designed to be read-only through web browser or ebook reader apps.
eBooks: This book has been already added to your account. Please check under "My eBooks".
GSTwill be applicable.
eBook Validity: The eBook will be accessible only for from the date of purchase.
For any queries write to info@pragationline.com

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SERVICE OPERATIONS MANAGEMENT − 1 (M.B.A. : Semester − 2)

Print version ₹260 ₹221

eBook ₹260 ₹182

Both (Print & eBook) ₹520 ₹312

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