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1. Understanding Services
2. Designing the Service Enterprise
3. The Service Encounter
4. Service Facility Location
5. Service Facility and Process Flows
Appendix
Solved July 2022 Question Paper
| Weight | 290 g |
|---|---|
| Dimensions | 24 × 18 × 2 cm |
| Language | English |
| Publisher | |
| Semester - Year | Semester 2 (First Year – FY) |
| University |
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