Shipping and Return Policy

  1. We deliver merchandise all over the World. Shipping Rates outside India would start from Rs. 2000.
  2. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you would need to place multiple orders.
  3. We make our best efforts to ship each item in your order within 3 to 4 working days of the order. However in some cases, we may take longer, up to 5 to 7 working days, to ship the order if a certain product is out of stock or will be available soon.
  4. Typically all Mumbai deliveries are completed within 1-2 days post shipment and outside Mumbai deliveries are completed within 5-7 days post shipment, excluding the date of shipping. depending on your pin code or if it needs to be shipped outside India. The same will be intimated when you place the order.
  5. We may also offer you to buy any other product of the same value against the payment already made by you to us.
  6. We ship on all week days (Monday to Saturday), excluding Sundays & public holidays.
  7. For your order to reach you in the fastest time and in good condition, we only ship through reputed courier agencies.
  8. While we shall endeavor to ship all items in your order together, though this may not always be possible due to product characteristics, or lack of availability.
  9. If you believe that the product is not in good condition or if the packaging is tampered with / damaged,please contact our Customer Support by Whatsapp on +919820129587 or mail us at info@pragationline.com.
  10. For orders placed through gift certificates OR special coupon discounts, refund would be provided in form of a new gift certificate or store credit for the same value.
  11. Note : No Refund will be issued on Books with price below Rs. 100 after discount.
  12. Shipping Rates:
    • Shipping Rates are calculated on the total weight of all books on the cart.
    • We do not charge any excess shipping rate, the shipping charges charged by the courier companies is forwarded to you.
    • For Cash on Delivery payment type, additional charge will be charged as per charges for COD offered by the courier companies.